Monitoring - The TaxCaddy status page will be deactivated on May 31, 2025. If you have not yet done so, please subscribe to the Thomson Reuters status page listed below to follow the system status for TaxCaddy and SurePrep products.
https://taxprofessionals-status.hostedtax.thomsonreuters.com/
May 06, 2025 - 10:52 PDT
https://taxprofessionals-status.hostedtax.thomsonreuters.com/
May 06, 2025 - 10:52 PDT
About This Site
Welcome to TaxCaddy's home for system status information. Here you'll find current and historical data on system performance and metrics. If there are any service interruptions, an incident will be reported here. Click on the blue SUBSCRIBE TO UPDATES button above to be notified via email and/or sms as soon as there is a change in system performance or planned system maintenance. Please be aware, after subscribing you will receive a confirmation email.
TaxCaddy Browser-based Portal
Operational
TaxCaddy App for iOS
Operational
TaxCaddy App for Android
Operational
TaxCaddy Email Notifications
Operational
TaxCaddy Two-Factor Authentication
Operational
TaxCaddy Tax Pro Dashboard
Operational
Third Party Services
Operational
Zendesk (TaxCaddy Support Ticketing System and Help Center)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled TaxCaddy Maintenance May 29, 2025 21:30 - May 30, 2025 00:30 PDT
TaxCaddy will undergo the following maintenance period:
9:30 PM Pacific on Thursday, May 29 to 12:30 AM Pacific on Friday, May 30. Customers will be unable to connect during this 3 hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Posted on May 23, 2025 - 02:08 PDT
9:30 PM Pacific on Thursday, May 29 to 12:30 AM Pacific on Friday, May 30. Customers will be unable to connect during this 3 hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Posted on May 23, 2025 - 02:08 PDT